Terms of service

Updated July 2026 · Effective July 3, 2026

These terms are a contract between you and OnOtto, but we've written them to be read, not skimmed-and-regretted. Using OnOtto means you agree to them. The parts most people care about: you can cancel anytime (effective at the end of your paid period), and our maintenance suggestions are information, not professional advice.

1. What OnOtto is

OnOtto is a home maintenance service: recurring tasks that persist until done, AI-assisted extraction of maintenance schedules from appliance manuals and inspection reports, a document vault, and household sharing with streaks and reminders. We'll keep improving it; features may be added, changed, or retired over time.

2. Your account

You need to be at least 13 (and old enough to form a contract where you live, or have a guardian's consent) and to give us accurate account information. You're responsible for what happens under your account and for the people you invite into your household. Tell us right away at hello@onotto.com if you think your account has been compromised.

3. Subscriptions, billing, and cancellation

• Plans. Free, Solo, and Family plans (monthly or annual), plus a one-time Founder Lifetime purchase. Current prices and limits are on the pricing page; billing is processed by Stripe.
• Trials. New accounts get a 30-day full-access trial with no card on file. When it ends you choose a plan or continue on Free — there is no automatic charge.
• Renewal. Paid plans renew automatically at the end of each billing period until you cancel.
• Cancellation. Cancel anytime from your account settings. Cancellation takes effect at the end of the period you've already paid for — you keep access until then, and you aren't billed again. We don't prorate partial periods, except where the law requires or where something on our end went wrong (see refunds).
• Refunds. If something is broken or billed in error, email hello@onotto.com within 14 days of the charge and we'll make it right. Otherwise, payments for the current period are non-refundable.
• Founder Lifetime. A one-time payment for Family-level access for the life of the service. "Lifetime" means the service's lifetime: it isn't transferable to other services and doesn't entitle you to refunds if the service is ever discontinued — though we cap lifetime sales specifically so we never make promises the business can't keep.
• Price changes. If we change the price of your plan, we'll email you at least 30 days before it affects you, and it will only apply from your next renewal.

4. Acceptable use

Don't use OnOtto to break the law or break OnOtto. Specifically, you agree not to:

• upload content you don't have the right to store, or anything unlawful or malicious;
• probe, overload, scrape, or interfere with the service or other people's accounts;
• resell access, share accounts beyond your household plan's member limit, or misuse gift/partner codes;
• reverse engineer the service except where the law grants that right regardless of contract.

We may suspend or close accounts that violate these terms, with notice where practical.

5. Your content

Documents and data you add to OnOtto remain yours. You grant us the limited license needed to store, process, and display them to your household — that's it. Our handling of your data is covered by the privacy policy.

6. Maintenance suggestions are not professional advice

OnOtto's schedules, reminders, and AI-extracted tasks are informational. They're drawn from manufacturer documents, common practice, and the materials you upload — but every home, appliance, and jurisdiction is different, and AI extraction can make mistakes. Verify safety-critical work with qualified professionals (licensed electricians, plumbers, HVAC technicians, structural engineers), follow your manufacturer's actual documentation, and comply with local codes. You're responsible for the work you do or commission on your home.

7. Disclaimers and limitation of liability

OnOtto is provided "as is" and "as available." To the maximum extent the law allows: we disclaim implied warranties, and our total liability for any claims arising out of the service is capped at the greater of $50 or the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages — including property damage arising from maintenance performed or skipped. Some jurisdictions don't allow parts of this; where that's you, those parts apply only as far as the law permits, and nothing here limits liability that can't lawfully be limited.

8. Ending the relationship

You can delete your account anytime, which removes your data as described in the privacy policy. We can terminate accounts that violate these terms, or discontinue the service with reasonable advance notice — in which case we'll provide a way to export your data first.

9. Governing law

These terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law rules. Mandatory consumer protections of your place of residence apply in any case.

10. Changes to these terms

If we change these terms materially, we'll email account holders at least 30 days before the changes take effect. Continuing to use OnOtto after that means you accept the new terms; if you don't, cancel and we'll honor the old terms through the end of your paid period.

Contact

Questions about these terms: hello@onotto.com.